How Do I Set Up My Device When It Arrives?
If your device looks like this, follow the instructions below :
Watch our video instructions here :
Open your package and charge the device
- Inside the box, a USB-C charging cable is included
- Plug the USB-C end to the USB-C port (located on the side of hotspot, you should hear a click)
- Plug the USB end to a USB power source (the USB power source is not included)
- Once the hotspot is plugged in for charging, the LED bar animation will illuminate inward and outward (click here to view LED light meanings)
- Charging the hotspot typically take 30 min to 1 hour depending on the battery life. Once the LED bar is fully white and the white light is static, the charging has been completed.
Power on your device
- Press and hold onto the power button for 5 seconds. The power button is located on the top of your hotspot
- As the device is booting up, the LED bar and 3 status indicator lights will begin illuminating LED bar light will illuminate a white color going back and forth. At this stage, the hotspot is attempting to connect to a cellular tower.The 3 indicator lights will flash from color red to white
- Once the LED bar and 3 indicator lights are a static white color (not flashing), the hotspot is ready to be connected!
Connect device to the WiFi Network
- On the back of the hotspot, you will find the Skyroam network SSID and the password. The Skyroam network SSID begins with “#Skyroam_” and password is 8 digits.
- When you are ready to connect, go to your phone or computer ‘WiFi settings’ to locate the Skyroam network SSID. If your device cannot detect the Skyroam WiFi SSID, you may need to reset your hotspot by pressing the reset button with a pin on the back of your hotspot.
If your device looks like this, follow the instructions below :
Watch our video instructions here :
Open, Charge, Power-On, Connect
- Plug the provided charging cable into Skyroam Solis and connect to a power source to charge
- Press and hold vertical, oval-shaped power button on the side to turn on your hotspot.
- Wait for the WiFi button light on top to stop spinning. This means boot-up is complete.
- Look on the bottom of your Solis and use your unique WiFi network/SSID & password to connect any gadget. Usually you will go to “Network Settings” on a phone or laptop and look for the Skyroam network to pop-up, enter the password.
LTE Router set up:
If your device looks like this, follow the instructions below:
- To start, make sure you have all the LTE Router components in front of you. These include:
- The LTE Router.
- The power adaptor.
- Two LTE antennas.
- Two 2.4G Wi-Fi antennas.
- Two 5G Wi-Fi antennas.
- One ethernet cord
STEP 1: Screw in the two LTE antennas into the SMA ports on the front side of the LTE Router.
- The LTE antennas should be facing vertically from north to south.
STEP 2: Take all four Wi-Fi antennas, and plug them into the labeled SMA ports located on the back side of the LTE Router.
- The Wi-Fi antennas should also be facing vertically from north to south.
STEP 3: Grab the power adaptor and find an outlet with a grounding connection. This socket outlet should ideally be located near a window in an area where you anticipate you will use the internet the most.
- Once you’ve located the outlet, connect the power cord of the power adapter to it.
STEP 4: Connect the router to the power cord via the power port on the front side of the device.
- When setting down the LTE Router again, try to position the front side towards the window, so that the Wi-Fi antennas on the back side are facing towards the inside of your home or office.
STEP 5: Now that the LTE Router is plugged into power, flip the device over to reveal the sticker on the bottom side.
- Be sure to make note of the default SSID (which is the network name) and the default Wi-Fi key (which is the password) as they are written on the sticker.
- On your mobile device, access the WiFi settings menu. Select the SSID and enter the default Wi-Fi key that appears on the bottom of the LTE router.
- Connect to the SSID that has 2.4G in its name.
- Now, just give the LTE Router two minutes to scan for the strongest LTE signal in your area.
- Once two minutes have passed, your device should be connected! Go ahead and try surfing the web using the mobile device you connected to the Wi-Fi network.
- If the router is not connecting:
- Make sure your LTE Router is plugged into the power source.
- Check that the LTE antennas are plugged into the appropriate SMA ports on the front side of the device.
- Check the cellular signal strength indicators on the front side of the device and ensure that at least one is illuminated, if that’s not the case, unplug the LTE Router, and move it closer to a window, or to a room where the cellular signal strength is greater.
- If you're still not receiving any signal, please reach out to an agent as we can quickly and effectively troubleshoot your device.