What Is Your Refund Policy?
ACE Home Internet offers refunds on first-time purchases (for the device only) within 14 days of receiving your device in the mail. To begin the return process, please email support@acehomeint.com within the first 14 days of having the device. A refund may take up to 7 business days to process and will begin once ACE Home Internet receives the device back. The data service is not refundable.
Note: Shipping costs are non-refundable and any additional return labels costs will be deducted from your refund.